Here to help
What can we help you with today?
Technical Support
Click here to get help with your day to day Internet gremlins, Wi-Fi issues, DNS and more.
Join the switch to better broadband
Click here to find out more about how to register, what's involved and help switching service.
Building in your community
Click here to discover more about how we build networks in your community.
Installation process
Click here to find out everything to do with your stress-free installation.
Manage your account
Click here to find the answers to your questions about billing, moving house and updating your information.
Home Phone
Click here to find help and support for your digital phone service aka VoIP.
General Support
Click here to browse for more general enquiries and FAQs.
Equipment Set Up
Click here to view useful guides to help you set up your equipment
Our Most Popular Questions
Better broadband means...
Honest, real-time service status information
If you’re having an issue with your connection and want to check for outages in your area you can use our real-time status page.
Better broadband means....
Earning a £50 Visa pre-paid card for telling your friends!
You can enjoy a £50 Visa pre-paid card for EVERY friend you refer to Voneus and you can refer as many as you like. Plus, your friends will get a £50 voucher too!