FAQs about building in your community
You can register for our service online here or by calling us on 0333 880 4141.
These works enable us to expand our broadband network coverage to bring ultrafast, fibre-optic internet connectivity to your area.
We try to finish these works in a matter of days. However, work of this nature sometimes comes with delays that are out of our control. We will of course keep you updated along the way. We have liaised with your local authority during the design process to ensure that any local planning considerations have been acted upon.
Yes. As we lay our infrastructure, we may need to shut your road for a period. However, we will give you the required notice, and do our best to minimise the disruption.
We liaise with the local authority to ensure the correct traffic management permits are in place. Whether that’s closing a road, using temporary stop-and-go signals, or just checking manholes.
For roadworks and closure information and enquiries, please contact us via helpdesk@voneus.com
Alternatively, if you are affected by any roadworks or closures by Voneus or one of our contractors, please send us an email to: complaints@voneus.com
For more on UK Roadworks Information
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A wayleave is a contractual agreement between a landowner or landlord and a telecommunications provider, where the landowner grants the network provider a licence with the right to access land and/or property, to install and/or maintain electronic communications apparatus.
Why do I have to sign a wayleave?
As we roll out our network, we have identified you own private land we are required to cross with our infrastructure. We require consent to do this, which comes in the form of a signed wayleave.
Where will you put the equipment/ what impact will it have?
We can provide you with plans to show where the equipment will go, and the team are happy to walk you through it in more detail if you have any more questions.
Will there be disruption during the works?
There may be a little disruption but be assured the team will keep this to a minimum.
How long will the works take?
The likelihood is we will move on in a few days subject to no unforeseen circumstances arising.
What’s the size of the pole/equipment and what type of equipment will you be installing?
The plans we attach to the wayleave pack will include the details but if you have any further questions regarding this please let us know.
What’s in it for me?
Broadband is the next utility and is fast becoming something residences cannot live without. Our rollout is bringing gigabit capable speeds to hard-to-reach rural areas, opening a world of possibilities. Studies have shown that reliable broadband can increase the desirability of your property and improve connectivity for work and socialising.
Have alternative routes been considered, why does it have to cross my land?
When there is a wayleave requirement, the planning team will have considered all possibilities and have found this is the best route for the works.
How will the wayleave be issued?
We can provide the wayleave in whichever format you wish - our preference is electronic signature as it reduces delays - but if you’d prefer to sign a hard copy please let us know. This can be scanned and emailed over or posted back to us.
I still have questions
No problem! Give us a ring on 0333 880 4141 or email our wayleave team on wayleaves@voneus.com and we will assist you.
We are experts in bringing ultrafast connectivity and will always find the best and most effective way to deliver the service to you. However, we are always mindful about not disrupting the aesthetics of your community and will work closely with you (and local authorities) to find the best solution, before installation.
We must identify existing buried services (such as water/gas/electricity) for safety reasons. But don’t worry, our markers are biodegradable, so they won’t be there forever!
Sometimes our teams build in phases as we progress through an area. In these cases, we may construct a ‘temporary fix’ so that the footpath can be used normally until we return.
We will aim to connect you and your neighbours at the same time. However, if that isn’t possible, we will work with both households to find a mutually acceptable solution to reach your properties.
Yes! Our build teams will always allow you to access your property during construction; just let them know when you need to enter or leave.
For any issues, please contact us on the details provided in letter your received. But rest assured, our construction teams always work to a high standard, keeping build areas as clean and clear as possible. When we lay infrastructure, sometimes it is necessary to install around other utilities and we will always do this with the utmost care and attention. Once finished, a local authority representative will inspect all works carried out.
All our work is undertaken sympathetically and in line with Historic England guidance. Most local planning/conservation authorities have classed our standard installation equipment as de-minimus, this removes the need for listed building consent. You should, however, ensure this has been specifically approved in your area. Where approvals are needed, we would advise signing up for the service as soon as possible, allowing applications to be progressed therefore avoiding delayed installation.
Still need help?
If you can't find the answer to your question you can contact us using the form below or by calling 0333 880 4141.