Welcome
to better broadband
Thanks for joining the switch!
We hope that you are enjoying your new better broadband from Voneus.
Below you'll find lots of useful information including your Welcome Pack, how to validate your gigabit voucher and help connecting your devices.
Your welcome pack is...
Ready for download
You can find useful help and information in your welcome pack, just download a copy and keep it safe.
Help at your fingertips
Whether you’re wondering how to get started, need help with technical issues, or have questions about your current service, we’re here to provide the answers.
Getting connected!
-
1Remove existing network details
If you are still running an existing broadband network, we recommend you switch off your old router.
On your devices, open your Wi-Fi settings and find your existing network. Tap or right click on it and select the ‘forget network’ option to remove it completely. -
2Bring your device to the new router
To make sure your device can detect the new network, where possible (e.g. phones, tablets and other mobile devices) bring the device close to the new router to ensure a clear signal.
-
3Select your new wireless network
Within the network settings on your device, select your new broadband network from the options available. The network details can be found on the back of your new router (shown as SSID).
-
4Enter the password
When prompted, enter the password for the new network which can also be found on the back of your new router (shown as Wireless Key), if you haven’t already changed it.
-
5Repeat the steps
You should now be connected. Simply repeat these steps for each device you need to connect around your home.
Better broadband means...
Earning money for telling your friends about Voneus
You can earn a £50 Amazon gift card for EVERY friend or neighbour you refer to Voneus and you can refer as many as you like. Plus, your friends and neighbours will get one too.
Better broadband means...
Smart Wi-Fi
Say goodbye to signal dead spots with one of our innovative Wi-Fi mesh networks which can bounce your Wi-Fi signal around your whole home, whatever its shape or size. There’s even a handy app to set parental controls, add or disconnect devices or prioritise connection to individual devices. It’s not too late to add our mesh networks to your package
Better broadband means...
Crystal clear UK calls
Ditch the landline and sign up today for unlimited UK calls using the internet. VoIP (Voice over Internet Protocol) means crystal clear calls, tons of extra features and you even get to keep your number.
It's not too late to add a phone package
-
Line only
£12 a month
-
One handset
£15 a month
-
Two handsets
£18 a month
-
Three handsets
£21 a month
Have you validated your Gigabit voucher?
Better broadband means delivering free installations to our rural customers. Where eligible, we partially fund this via the Government’s £5 billion Gigabit Voucher Scheme. If you’ve already applied for your voucher, please validate it within 28 days of your installation.