Restoring your wireless connection
10th November 2022
Lost your broadband connection?
Follow these simple steps to help restore your connection
Step 1: Check the POE injectors
Follow the CAT 5E ethernet cable from your router to the POE injector and ensure the cable is securely connected to the LAN port.
Check the ethernet cable connected on the POE port of the POE
Check Power to the POE injector.
Check the AC power connector to ensure is securely connected and the Power LED is on and the mains switch is on.
For older models without a Power LED, test with a different AC connector or contact our team on 0333 880 4141 for further support.
Step 2: Check the ROUTER
The router manages the traffic between networks and devices.
Check the status of the LED lights
Power (1) = Solid green. Confirms the router is powered up.
Red light or off. Check the power adapter. If the light is still off even after trying a new adapter and the mains switch is on, please contact our support team for assistance.
Internet (3) = Green flashing. Indicates an active internet connection.
Light off. Check the Ethernet cable is connected in the WAN (Blue) port.
Damaged cable. Replace it with a new CAT 5E ethernet cable or higher.
LAN (4) = Green flashing or solid. Shows devices are connected via Ethernet.
Light off. Check the ethernet cable between the device(s) affected is secure in both the LAN port on the router and device.
Damaged cable. Replace it with a new CAT 5E ethernet cable or higher.
2.4 & 5G (4 & 5) = Green flashing or solid. Confirms Wi-Fi networks are active.
Light off. The Wi-Fi might have been disabled. Reenable it by pressing and holding the WIFI ON/OFF button for 10 seconds.
Check the status of the ports
Power = Power Adapter connected to the mains. Switch is on.
No power? Verify the adapter is plugged into the mains or if possible, try a different power adapter to test.
WAN = Ensure a Gigabit Ethernet CAT 5E cable or higher is securely connected to the port.
Loose or damaged. Replace with a new cable.
Restart the router
Switch the router off by turning off the mains switch. Wait 10 seconds and restart. Do NOT press the reset button on the back of the router as this will reset your router to default factory settings and you will need to contact us to reconfigure it.
Step 3: Service disruptions and planned outages
Check our status page for any service disruptions.
If there’s an outage, no action is needed; we’re already working to fix it.
Step 4: VPN check
Are you using a VPN?
Disconnect temporarily. VPNs can sometimes block your internet access.
Step 5: Verify Wi-Fi Network
Ensure your device is connected to the correct Voneus Wi-Fi network.
What is the network the devices are attempting to connect to? Ensure you are connecting to the Voneus Wi-Fi network.
Still need help?
Give us a call at 0333 880 4141 or fill in the contact form on the help page